He shows up!
How bad has service gotten in our so-called service economy? So bad that just showing up for an appointment is now considered a business-defining competiting advantage:
Jimmy Guterman's Jewels and Binoculars
media, technology, management, and the rest of it
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Elsewhere
- Harvard Business Review
- Jimmy Guterman's website
- Leaf-Stitch-Word
- Runaway American Dream
- The Sandinista Project
Email/facebook
jimmy AT guterman DOT com
Jimmy on Twitter
- ... have a goal? shut up! http://blog.ted.com/2010/09/02/keep-your-goals-to-yourself-derek-sivers-on-ted-com/ ... 7 hours ago
- ... George Packer nails it http://www.newyorker.com/online/blogs/georgepacker/2010/09/a-date-that-will-live-in-oblivion.html ... 1 day ago
- ... my 10-year-old just connected to me on LinkedIn. how long will it be before her recommendation helps me get a gig? ... 1 day ago
- ... everything the 37Signals folks write is great. so why don't i use any of their software? http://bit.ly/azrCyb ... 2 days ago
- ... tacos! http://albumtacos.tumblr.com/ ... 3 days ago
- ... lede of the day: "We set off for England with a brand-new, non-working dishwasher in the ambulance." http://bit.ly/93jsts ... 6 days ago
- ... experiment: today I'm going to do all my in-office communication face-to-face, rather than by email. let's see how it goes ... 6 days ago
- ... why would a magazine produce a cover that looks like a renewal notice? a bad renewal notice. http://bit.ly/9BK9ic ... 1 week ago
- ... lady gaga is no madonna. katy perry is no lady gaga ... 1 week ago
- ... happiness = voicemail inbox stocked with messages from friends and only friends ... 1 week ago
Recent Posts
- Michael Been
- Harvard Business Review, here I come
- I could explain it, but I think I’d rather cultivate mystery
- Second week at Boing Boing
- The Sandinista Project, once again free for a limited time
- First week at Boing Boing
- A change of scenery (for two weeks)
- It’s Whitesnake Day!
- Some good writing advice from a not-good writer
- God Only Knows
- TED 2010: Day 4 and Wrapup
- TED 2010: Day 3
- A bit more TED before the next session…
- TED 2010: Day 2
- TED 2010: Day 1
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"Jewels and Binoculars" is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License.
