Jimmy Guterman's blog

media, technology, management, and the rest of it

Remember the Milk forgets me … but is it my fault?

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Last week I wrote about Remember the Milk’s refusal or inability to synch its excellent task service with Outlook. I received a couple of interesting comments to the post. Rather than respond to them in the comments, I’m surfacing them here, in part because they’re better than my original post.

andreakremer wrote:

So here’s where Twitter comes in: you should Twitter a link to this post, with the title in it, and see if the RTM people are ego-searching Twitter for complaints/compliments. Then see if they respond!

Well, that is exactly what I did. Using the miracle that is Ping.fm, I let those poor souls following my Facebook and Twitter status updates know about the post. Turns out that the RTM people either (a) have better things to do than ego-search or (b) have better things to do that respond to my whining.

Brian Johnson wrote, in part (you can read the comment if you don’t want to miss a word of his thoughtful argument):

Jimmy, I completely agree with your point that the good people at Remember The Milk should be more communicative. Giving you that, I want to address something else in your post: Outlook … [description of his rocky relationship with Outlook] … The good people at RTM ought to answer the phone. And we should be getting on to our next platform already. When I think about the months, maybe years of my life, I’ve spent waiting for Windows and Outlook to load, I want to weep. I’m making a break for it. Are you with me?

So the problem is me, is it?

Well, maybe it is. Since June, I have the good fortune to have a full-time job, for the first time, at a place that’s platform-agnostic. I no longer have the “gotta use Outlook” excuse. I use plenty of the same Outlook add-ins Brian uses to make it work better with the cloud that, except for my writing, has become the center of my computing experience. If I have a large and bulky program that I’m augmenting with a half-dozen large, bulky add-ons that don’t always play well together so they better connect with the lightweight web-based services I’m using more and more, what’s the point?

So … OK, Brian. I’m in. I don’t want to move from a Microsoft-supervised prison to an Apple-supervised one or a Google-supervised one, so I’m going to move my work life to the cloud slowly and carefully. And there are plenty of interesting services so I can mix and match without the system being any more complicated than an Outlook-plus-add-ins scenario. I don’t want to have to do this again in six months if Jobs or Schmidt turn out to be lousy stewards of my stuff. Let the transition begin …

(Unintentional punch line: The transition may have begun already. Earlier today I installed the new IE beta on my laptop. It has an undocumented new feature: It doesn’t connect to any websites. Hello again, Firefox!)

Written by guterman

August 28, 2008 at 10:08 am

Posted in web 2.0, work

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